* Act as liaison between manufacture and extended warranty companies
*Awareness of receivables ensures dealership is paid honestly, fairly and on a timely basis
*Evaluate advisor's and technicians, hours per repair order, effective labor rate and gross profit
*Trained and developed 3 service advisor's into Service Managers
*Ensured training and development to produce 3 GM Master Technicians
*Ensured training and development to produce 4 Hyundai Gold Technicians
*Created pay plans to increase and maintain CSI, sales and profits
* Reviews, encourages and instructs service personnel daily
* Maintain excellent working relationships with all personnel
* Educated on manufacturers policies and procedures
*Well versed in Reynolds and Reynolds
*Strong computer skills